Terms & Conditions cuci2u — Terms Platform Usage Malaysia

In these Terms & Conditions, unless the context requires otherwise, the following expressions carry the meanings set out below:

• "cuci2u" or "Platform" refers to the website, mobile application, and all services operated under the cuci2u name, accessible via cuci2u.best.
• "User" or "You" refers to any individual who registers, logs in, or uses any part of the cuci2u platform.
• "Account" refers to the personal account registered by a User on the cuci2u platform.
• "Balance" refers to the total funds in Malaysian Ringgit (MYR) available in the User's Account at any given time.
• "Bet" or "Bet" refers to any wager placed by a User on any game or sporting event available on cuci2u.
• "Bonus" refers to any free credits, bonus funds, or other rewards granted to a User by cuci2u in accordance with the applicable promotional terms.
• "Wagering Requirement" (Wagering Requirement) refers to the number of times the Bonus amount must be played through before a User can withdraw any associated winnings.
• "KYC" (Know Your Customer) refers to the identity verification process that cuci2u may require from Users from time to time.

To register and use the cuci2u platform, Users must meet all of the following eligibility requirements at all times:

• Age: You must be 18 years of age or older. cuci2u strictly prohibits use of the platform by underage individuals. cuci2u reserves the right to request proof of age at any time and to suspend an account while verification is carried out.
• Location: cuci2u services are intended for players residing in Malaysia. It is the User's own responsibility to ensure that participating in online betting activities is lawful in their area of residence.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.
• One Account Only: Each individual is permitted to hold only one active cuci2u account. Owning more than one account, whether under the same name or different names, is a serious violation of these Terms.
• Non-Employee: Employees, contractors, agents, or immediate family members of cuci2u staff are not permitted to open an account or use the platform's betting services.

Cuci2u reserves the right to decline a registration application or close an existing account if a User does not meet or fails to maintain any of the above eligibility requirements, without any obligation to provide further explanation.

Registering a cuci2u account is free and can be completed in under two minutes. During registration, Users must provide information that is truthful, accurate, current, and complete. cuci2u reserves the right to decline an application or close an account if the information provided is found to be false, misleading, or incomplete.

Account Security Responsibilities

You are fully responsible for maintaining the confidentiality of your cuci2u account login credentials, including your username, password, and security PIN. You agree to:

• Do not share your login credentials with any third party.
• Log out of your account when not in use, especially on shared devices.
• Notify cuci2u immediately if you suspect your account has been compromised or used without your authorization.
• Ensuring that your account details, such as your phone number and email address, are kept up to date and accurate at all times.

Cuci2u will not be held liable for any losses arising from unauthorized use of your account if you fail to comply with the security responsibilities stated above. cuci2u will never contact you to request your password through any communication channel.

Identity Verification (KYC)

Cuci2u reserves the right to require Users to undergo identity verification at any time, particularly before processing withdrawals of RM5,000 or more. Documents that may be required include a copy of your Malaysian identity card (MyKad) and proof of payment method. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.

Deposit Methods

Cuci2u accepts deposits via the following local Malaysian payment methods only: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, and supported Malaysian banks). The minimum deposit is RM10 and there is no set daily deposit limit for standard accounts. Deposits are typically processed within 30 seconds to 5 minutes, depending on the method used.

Withdrawal Methods

Withdrawals can be made to a valid Malaysian bank account or via DuitNow. The minimum withdrawal amount is RM20. All withdrawals will be processed within 30 minutes to 4 hours for standard accounts. Platinum VIP members and above enjoy expedited withdrawal processing within 15 minutes.

Withdrawal Conditions

• The withdrawal recipient's name must match the name registered on the cuci2u account.
• Deposited funds must be wagered at least once (1x turnover) before a withdrawal is permitted, to prevent misuse of payment methods.
• Once a Bonus has been claimed, all associated wagering requirements must be fully met before any withdrawal can be processed.
• Cuci2u reserves the right to request KYC documents before processing any withdrawal and may place a hold on withdrawals until verification is complete.

Cuci2u does not charge any processing fees for standard deposits or withdrawals. However, payment method providers may impose their own charges, which are beyond cuci2u's control.

Cuci2u offers a variety of promotions including welcome bonuses, reload bonuses, weekly cashback, and special match promotions. Each promotion has its own specific terms detailed on the respective promotion page. The general terms that apply to all cuci2u promotions are as follows:

• One claim only: Each promotion may only be claimed once per account unless stated otherwise. cuci2u will reject duplicate claims suspected of using different identities.
• Wagering Requirement: All bonuses are subject to wagering requirements, which typically range from 5x to 30x depending on the promotion type. These requirements are clearly stated in each promotional offer.
• Validity period: Bonuses have an expiry date. Any unused Bonus or unfulfilled wagering requirement within the validity period will be automatically forfeited without compensation.
• Eligible games: Not all games contribute equally toward wagering requirements. Typically, slots contribute 100%, table games such as baccarat contribute 10%–15%, and Sports Betting contributes 100% on selected markets.
• Betting limits while a bonus is active: While a bonus is active, the maximum bet per round or per wager to fulfil the wagering requirement is RM50, unless stated otherwise.

Cuci2u reserves the right to modify, suspend, or cancel any promotion at any time without prior notice if there is evidence of abuse or unforeseen circumstances that require such action.

The cuci2u Sports Betting section covers Malaysia Super League, EPL, Champions League, badminton, e-sports such as Mobile Legends MPL Malaysia, and over 30 other sports and leagues. The general rules for Sports Betting on cuci2u are as follows:

• Odds: The odds displayed at the time a bet is confirmed are the odds used to calculate winnings. Any change in odds after a bet has been confirmed will not affect that existing bet.
• Official results: cuci2u uses official results declared by the relevant sports governing body (e.g., FAM for the Malaysia Super League, the Premier League for EPL). The on-field referee's decision is final for bet settlement purposes.
• Match postponed: If a match is postponed and does not resume within 24 hours, all related bets will be voided and funds will be fully refunded to the User's account.
• Live betting: For in-play betting, cuci2u reserves the right to suspend betting markets at any time for the purpose of updating odds. Bets confirmed prior to the suspension remain valid and are not affected.
• Maximum bet: Maximum bet limits vary by league and market type. The current limits will be displayed within the betting interface. Bets that exceed the limit will be automatically adjusted to the maximum permitted amount.

The cuci2u casino platform covers Live Casino, slots, baccarat, blackjack, roulette, Dragon Tiger, and a wide range of other games. The general terms that apply to all casino games on cuci2u are:

• Game fairness: All slot and electronic table games use a Random Number Generator (RNG) certified by independent testing bodies. For live casino games, all sessions are operated by trained human dealers under live supervision.
• Game results: Game results displayed on the cuci2u platform are final. In the event of a dispute, the game session recording may be reviewed, and cuci2u's decision following that review is final.
• Connection interruption: If your internet connection is lost during an active game, cuci2u will complete the round based on the outcome recorded by the server. Any credits or deductions resulting from this settlement are final.
• System errors: In the rare event of a technical error that affects a game outcome, cuci2u reserves the right to void the round in question and refund the bet to the User. No further compensation will be provided.
• Baccarat at cuci2u: All baccarat games on cuci2u follow standard international baccarat rules. Banker bets carry a 5% commission on winnings, resulting in a house edge of 1.06% — among the lowest available.

Cuci2u users are strictly prohibited from engaging in any of the following activities. Violating any of these prohibitions may result in immediate account termination and the forfeiture of all funds held in the account:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the cuci2u system or games.
• Use of bots or automated software: The use of any scripts, bots, automated software, or third-party tools to interact with the cuci2u platform is strictly prohibited.
• Bonus abuse: Registering multiple accounts to claim bonuses, colluding with other players to exploit promotions (bonus abuse), or any strategy specifically designed to profit from promotions without genuine play intent.
• Fund transfers: Transferring funds between different cuci2u accounts, or buying or selling account balances, is strictly prohibited.
• Money laundering: cuci2u maintains a strict anti-money laundering (AML) policy. Any activity suspected of involving money laundering will be reported to the relevant authorities in accordance with Malaysian law.
• Misuse of the support team: Abusive, threatening, or inappropriate language directed at cuci2u staff will not be tolerated.

Cuci2u reserves the right to suspend or terminate a User's account at any time for the following reasons:

• Violation of any terms set out in this document.
• Failure to meet eligibility requirements or to provide requested KYC documents.
• Activity suspected of being fraudulent, involving money laundering, or of any other illegal nature.
• Self-exclusion request for responsible gaming purposes.
• Account inactivity for more than 12 consecutive months.

When an account is terminated due to a terms violation, cuci2u reserves the right to forfeit all funds in the account, including any pending withdrawals. For terminations arising from reasons other than a violation (e.g., self-request or inactivity), any valid balance will be returned to the User upon completion of the verification process.

Users may also close their own account at any time by contacting the cuci2u support team via live chat. Account closure requests linked to gambling-related concerns will be processed promptly and the account will be locked immediately.

The cuci2u platform is provided on an "as-is" basis and cuci2u makes no guarantee that the platform will operate without interruption or be entirely free of technical errors. cuci2u will make every reasonable effort to ensure platform availability at all times but does not guarantee 100% uptime.

To the extent permitted by Malaysian law, cuci2u shall not be liable for:

• Financial losses arising from the User's betting decisions, including missed winnings or in-game losses.
• Losses caused by service interruptions, system failures, or events beyond cuci2u's control, such as natural disasters or internet infrastructure outages.
• Losses resulting from unauthorised access to a User's account due to the User's own negligence in safeguarding their login credentials.
• Any indirect, incidental, or consequential losses arising from the use of the cuci2u platform.

All content on the cuci2u platform, including but not limited to logos, branding, interface design, text, graphics, software, code, game names, and marketing materials, is the exclusive property of cuci2u or licensed to cuci2u by relevant third parties.

Users may not copy, distribute, republish, sell, or exploit any part of cuci2u platform content for commercial or non-personal purposes without prior written consent from cuci2u. Reasonable personal use, such as saving screenshots for personal reference, is permitted.

Cuci2u is committed to protecting Users' personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. Personal information provided during registration and use of the platform is used solely for account operations, transaction processing, service communications, and legal compliance.

Cuci2u does not sell, rent, or disclose Users' personal information to third parties for marketing purposes without the User's explicit consent. However, cuci2u may disclose information to the relevant authorities when required to do so under Malaysian law.

For more information on how cuci2u collects, uses, stores, and protects your personal data, please refer to Privacy Policy which forms part of the overall agreement between you and cuci2u.

Cuci2u reserves the right to modify these Terms & Conditions at any time. Users will be notified of any material changes through one of the following methods: an in-platform notification, an email to the registered address, or a prominent notice displayed on the cuci2u homepage.

Non-material changes (such as spelling corrections or language clarifications) may be made without prior notice. It is the User's responsibility to review these Terms & Conditions periodically to stay informed of the latest applicable version.

Continued use of the cuci2u platform after any changes to these Terms take effect constitutes acceptance of the updated terms. If you disagree with the changes, you have the right to close your account and withdraw any eligible balance before the new terms come into force.

If you have any questions, concerns, or disputes regarding these Terms & Conditions or any aspect of cuci2u's services, we encourage you to reach out to our support team before taking any further action. Available channels are:

• Live Chat: Available 24 hours a day, 7 days a week via the cuci2u platform interface. This is the fastest support channel, with an average response time of under 3 minutes.
• Email: support@cuci2u.best for enquiries that require a written response or documentation.
• WhatsApp: cuci2u's support WhatsApp number can be found on the Support page within the app.

All disputes relating to game outcomes or betting results must be submitted within 30 days of the relevant incident. Disputes raised after this period may not be processed. cuci2u's decision following a full investigation is final unless proven otherwise.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through internal negotiation will be referred to arbitration in accordance with the applicable rules.